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Frequently Asked Questions
What
is a Merchant ID?
All ClearCard clients have a Merchant ID. This Merchant
ID is the main identification that a client will use when interacting
with ClearCard. The Merchant ID identifies the merchant, principal,
website information and URL(s) data for a given Sponsored Merchant.
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What is a Sponsored
Merchant?
A Sponsored Merchant is an electronic commerce merchant
that does not have a merchant account, which contracts with an
Internet Payment Service Provider (IPSP, i.e. ClearCard) to obtain
payment processing through the IPSP’s services.
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Can I have multiple
websites under one Merchant ID?
Yes, you can associate multiple websites with one
Merchant ID. In this instance, all of your websites will fall
under one Merchant ID. The Merchant ID identifies the merchant
name, principal name, and 'Pay To' information for all websites
under that Merchant ID.
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How do I associate
an existing website with my Merchant ID?
The original registration email that ClearCard sent
to your client email address will allow you to associate existing
websites under one Merchant ID. If you did not do this when you
originally registered, then please contact your Account Manager
with your Merchant ID and website. Your Account Manager will be
able to request the change that you need.
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How do I create
another website for an existing Merchant ID?
If you already have an existing Merchant ID with
ClearCard, and you want to create an additional website for that
Merchant ID, then please request this at http://www.ClearCard.com/.
There is no need to complete the online Sales Agreement to create
a new website for an existing Merchant ID.
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How do I create
an additional Merchant ID?
The only reason to create an additional Merchant
ID is if you have an additional company to register with Visa.
The merchant, principal and 'Pay To' info would probably be different
and thus would require a separate registration and Merchant ID.
If you would like an additional Merchant ID registered
with Visa through ClearCard, then complete the online Sales Agreement
and registration process at http://www.ClearCard.com.
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Where do I manage
my Merchant data?
You can currently manage your Merchant data with
the links at http://www.ClearCard.com. You will be required to
login with your Merchant username and password.
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How do I change
my Sponsored Merchant address?
To make changes to your Sponsored Merchant address,
you need to go to the secure merchant area for Merchant Information
Changes. Please have the email address that you used during registration
and the new merchant password handy and you may access the site
by clicking on the following link https://www.ClearCard.com.
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How do I change
my wire transfer information or sign up for wire transfer?
To make changes to your Sponsored Merchant Wire
Transfer information or to sign up for Wire Transfer, you need
to go to the secure merchant area for Merchant Information Changes.
Please have the email address that you used during registration
and the new merchant password handy and you may access the site
by clicking on the following link https://www.ClearCard.com. Or
you can just call your merchant account
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Can you send my
check by FedEx or Airborne? How much does that cost?
Yes. You can receive your check by FedEx to any
country in the list below. The prices are listed next to each
country for easy reference. Deliveries are only to street addresses
only (sorry, no PO Boxes are allowed).
You can also receive your check via Airborne but
there are some stipulations. You must have a street address (no
PO Boxes) located within the US. The cost is currently $8.00 per
package per shipment.
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How do I sign up for
FedEx or Airborne?
To make changes to your Sponsored Merchant Wire
Transfer information or to sign up for Wire Transfer, you need
to go to the secure merchant area for Merchant Information Changes.
Please have the email address that you used during registration
and the new merchant password handy and you may access the site
by clicking on the following link https://www.ClearCard.com. Or
you can just call your merchant account person and request it.
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When do I get paid?
Semi-Monthly paid Sponsored Merchants are issued
payments on the 7th and 22nd of every month (the dates of the
1st and 15th are referred to as the Check Dates). If the Check
Date falls on a weekend or ClearCard observed holiday then payment
will be sent out on the next business day.
The check dated the 7th will cover sales from the 1st to the 15th
of every month.
The check dated the 22nd will cover sales from the
16th to the end of the month.
Example:
Check Date 04/01/02 = sales from 03/06/02 to 03/31/02
Check Date 04/22/02 = sales from 04/01/02 to 04/15/02
If the Check Date falls on a weekend or ClearCard observed holiday
then payment will be sent out on the next business day.
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I have not received
my check. Where is my check?
Please use the Merchant secure area to verify that
your mailing address is correct - this will prevent future checks
from being sent to the incorrect address. You will be able to
update the mailing address using the following link if the address
is incorrect http://www.ClearCard.com. After correcting or ensuring
that the mailing address is correct, please send an email to ClientServices@ClearCard.com
with the information below authorizing ClearCard to initiate a
stop payment request at the bank.
The replacement funds will be added to a subsequent
check and will be visible in the subsequent ClearCard statement.
The stop payment fee will be deducted from a subsequent
check and will be visible in the subsequent ClearCard statement.
Copy paste and put into an email:
Settlement Support, please stop payment on the following check(s).
I authorize the $30.00 stop payment fee to be deducted from a
subsequent check.
Thank you.
Sponsored Merchant ID:
Website Number:
Check Date:
Check Number:
Check Amount:
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How much is my check?
You can view the amount of your check by looking
at the on-line statements through the ClearCard. Log in to the
Merchant secure area. This report gives you an overview of checks
that were sent, the dollar amount of the check and the check number.
You can drill down further on each check date to see more details.
Remember, ClearCard Sponsored Merchants get paid two times every.
Monthly paid Sponsored Merchants are paid on the 15th of every
month (the 15th is referred to as the Check Date). If the Check
Date falls on a weekend or ClearCard observed holiday then payment
will be sent out on the next business day.
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Is there a
minimum payment amount?
Yes, there is. How do you receive your funds, By
Check, By Wire Transfer or by ACH? Each method has a different
minimum payment amount. Please find the details below…
By Check
ClearCard will print and mail checks that are $50.00 and above.
Any funds below $50.00 will be carried forward and added to your
next check until you have accumulated an amount greater than $50.00.
By Wire Transfer
The wire transfer fee of $37.00 is only deducted if your net due
amount is greater than $187.00. Otherwise funds below $187.00
will be carried forward and added to your next billing cycle until
you have accumulated an amount greater than $187.00.
By ACH
The ACH fee of $5.00 is only deducted if your net due amount is
greater than $10.00. Otherwise funds below $10.00 will be carried
forward and added to your next billing cycle until you have accumulated
an amount greater than $10.00.
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I have some
checks with the incorrect "Pay to the order of". What
can I do?
The "Pay to the order of" is the same
as your Sponsored Merchant Name. If you are unable to cash your
checks due to incorrect "Pay to the order of" then please
visit the Merchant secure area at https://www.ClearCard.com to
correct your Sponsored Merchant Information - this will ensure
that future checks are not printed incorrectly. After ensuring
that your information is correct, please return the checks to
ClearCard using our current mailing address below. We will void
the checks and add the dollar amounts to a subsequent check. This
transaction will be visible in the subsequent ClearCard statement.
ClearCard Payment Solutions
300 West Colorado Blvd.
Pasadena, CA 91105
Settlement Support,
Please void the included check(s) and add the amounts
to a subsequent check. Thank you.
Also, include the following in your request:
ClearCard Sponsored Merchant ID, Check Number, Check Amount. Also
include the statement: The current "Pay to the order of"
that ClearCard has on file for this Sponsored Merchant ID is correct.
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I have some checks
that are more than 6 months old. What can I do?
If you are unable to cash your checks due to a "stale
date", please return the checks to ClearCard using our current
mailing address below. We will void the checks and add the dollar
amounts to a subsequent check. This transaction will be visible
in the subsequent CMI statement.
You may want to visit the Merchant Info website
at https://www.ClearCard.com to ensure that we have the correct
Sponsored Merchant Information on file for you - this will ensure
that future checks are not printed incorrectly.
ClearCard Payment Solutions
300 West Colorado Blvd.
Pasadena, CA 91105
Settlement Support,
Please void the included check(s) and add the amounts
to a subsequent check. Thank you.
Also, include the following in your request:
ClearCard Sponsored Merchant ID, Check Number, and Check Amount.
Also include the statement: The current "Pay to the order
of" that ClearCard has on file for this Sponsored Merchant
ID is correct.
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What payment
methods are currently available to me?
As an ClearCard sponsored Merchant you can get paid
in a few ways. Please find them listed below:
1. US Mail - no cost to you.
2. Airborne, for US street addresses only, at a cost to you of
$8.00.
3. Fedex, for international as well as domestic sponsored merchants,
the cost varies according to your location.
4. Wire Transfer, for International as well as US banks, at a
cost to you of $22.50 per transfer.
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